Not receiving email?
There are a number of reasons why you or a member may not receive emails from Muzodo.
Here are the most common things to check:
- Ensure the email address correct
- Check your spam folder
- Email is blocked
Ensure the email address correct
Check if it is misspelt, has the correct suffix (i.e. ".com" vs ".co.uk") When you enter an email address, Muzodo may warn you if it is invalid.
Check your spam folder
Check your junk or spam folder and see if your event emails are being sent there. To signal to your email service provider that these emails should not go to spam, add the following two email addresses to your contacts:
- noreply@muzodo.com
- mailer@muzodo.com
Note: Some email service providers have a server side spam folder, which if an email goes there, won't appear in your email program. You can check this by logging into your email through your provider's webmail portal, using a browser.
Email is blocked
If Muzodo encounters a permanent error sending you an email, such as your email account does not exist, is constantly full, etc, Muzodo may no longer send you email until the problem is resolved. In this case, your email address is added to our suppression list.
Occasionally, we see the case where someone inadvertently reports a Muzodo email as spam. If they do this, they're added to the suppression list.
To see if a member is on the suppression list, as an admin, log into the webapp, open the Members tab and find their name (or use the filter to search for them). If they have a big yellow warning sign next to their email address, they're on the suppression list.
To reactivate them, ensure the underlying problem is fixed, click on the Warning sign and reactivate. Any future email will now be sent.
